What is a Shop Bot Pro session?
A session is when a site visitor directly interacts with one or more of the Shop Bot Pro AI tools that are installed on your site.
Sessions are the primary method that determines the usage plan level (pricing). The higher the monthly session usage allowance, the higher associated monthly or annual pricing.
The unique instance (session) covers all interactions with that specific customer (site visitor) for their duration of the visit including all content searches / recommendations, questions and answers, chat dialogs and virtual assistant conversations.
Unlike many other AI site content tools, which charge per token, per query and/or per API call, our pricing is based on the number of unique visitors that use the Shop Bot Tools on your site during the billing period. (Along with the total number of URL content resources that are added to your account which you can search with the AI tools.)
With our simple and transparent pricing, you don't need to worry if specific customers might engage your site assistant excessively nor do you need to track the amount of data that is going back and forth from the AI engine. (You can still track all usage of your tools with your Shop Bot Pro control panel to give insights on ROI, conversions and usage patterns to fine-tune your generated results).
Every site visitor does NOT count as a session. A session is only counted against your quota if the site visitor interacts with the Shop Bot tool in some method.
Simply opening the Shop Bot Pro Chat Window or viewing a search page does not count as a instance (unique session).
If you have an existing keyword search on your site that loads it's own results page, searches using that method do not count against your quota unless you have activated the Shop Bot Live Search feature on your existing keyword search field (form) and recommended results are displayed while the user is typing their traditional keyword search query. The live search add-on is included with all plans but not active on the site unless you specifically integrate that feature into your current keyword search function (form).
Direct API Calls for content management do not count against your monthly quota. Only customer interactions are considered a valid session.
